As a business unit of the REWE Group, we have around 100 employees in Vienna. The CRM and Loyalty department is a part of BILLA International's strategic marketing. We are the competence centre and the first point of contact for our countries for everything to do with customer loyalty & CRM. With the definition of the overarching strategy and international projects, we are driving the successful development of the countries - Bulgaria, Czech Republic, Slovakia, Lithuania - in the area of customer loyalty and supporting the future-oriented digitization of our customer processes. Become part of our team as a Loyalty Manager (m/f/x) and combine the dynamics of a start up with the advantages of a corporation!

DAS BEWIRKST DU

• You are the central contact for the further development of the topic of Loyalty programs in our BILLA-countries
• You play a key role in delivering our consumer strategy by being the overall owner of Loyalty program
• Continuous optimization and further development of existing loyalty programmes whilst looking for opportunities to strategically develop and grow in the BILLA-countries is your main task
• You enable the BILLA-countries to defined strategy for rewards and benefits, tools, and tactics around how to acquire, engage, and retain customers to the Loyalty program
• Uphold data governance standards and ensure data is captured consistently and appropriately across different touch points and channels and in compliance with the GDPR regulations
• Ensuring strategy-compliant implementation of measures through regular performance assessments and targeted ad-hoc analyses
• Interpretation of results and derivation of clear recommendations for action, which have a direct impact on performance improvements
• Translation of the touchpoint strategies into suitable KPIs, definition of the relevant target values and responsibility for their representation in dashboards

DAS BRINGST DU MIT

• A successfully completed degree preferably in business administration, media management or a comparable course
• Several years of professional experience, including at least 3 years in the field of Loyalty/ CRM/Marketing
• Experience in project management, which you ideally prove through certifications
• Knowledge of handling customer data in compliance with data protection regulations
• Application experience with common tools and/or platforms such as Salesforce Marketing Cloud, Adobe Marketing Cloud, Google Cloud)
• Fluent language skills in English and German as well as a basic willingness to travel (approx. 2-3 days/month)
• Analytical way of thinking, structured and responsible way of working and a strong customer orientation
• An affinity for numbers and strong analytical skills, with the ability to derive concrete recommendations for action from data and to convey complex relationships in a simple manner
• A high degree of passion for Loyalty, personalization and digital transformation round off your profile

DAS BIETEN WIR

• A diversified range of duties in an interculturally diverse and internationally active environment
• Numerous training and development opportunities within the Group (the chance to pursue a specialist or management career within the Group)
• Staff shopping and travel discounts
• A family-friendly company culture with flexible working hours and remote working options available according to your individual needs
• Extensive workplace wellness programme including fitness classes, massages, etc.
• A neutral company car for private use

An industry-standard, attractive and performance based annual gross salary starting at 49.100 Euro on a full-time basis with the possibility of higher pay according to experience and qualifications.