Control Center Operator (m/f/d)

ÖWD SECURITY & SERVICES beschäftigt mehr als 2.800 Mitarbeiterinnen und Mitarbeiter in Österreich und hat mehr als 25.000 Kunden. Wir sind der größte österreichische Anbieter in den Bereichen Sicherheit und Facility-Services und suchen zur Verstärkung unseres Teams:

Mein Tätigkeitsfeld

Key Responsibilities

Access Control & System Monitoring

• Monitor, manage, and administer access control and security systems.
• Oversee daily access operations and ensure compliance with security policies.
• Support user administration tasks (creation, modification, and removal of access privileges).

Alarm Handling & Incident Response

• Monitor alarms and security events in real time.
• Assess, document, and respond to alarms following established procedures.
• Initiate next steps, escalate incidents as needed, and coordinate with on‑site teams.
• Ensure accurate logging, reporting, and documentation of all incidents and actions taken.

Communication & Coordination

• Maintain clear and professional communication with security personnel and site contacts across the EMEA region.
• Collaborate with internal teams and external partners to resolve issues quickly and effectively.
• Provide timely updates on incidents, system statuses, and escalations.

Working Hours

• Monday to Sunday according to shift schedule
• Early shift
• Late shift

Compensation

3.250,80 EUR on a full-time basis

Das bringe ich mit

Required Qualifications

• English language proficiency at business level (written and verbal).
• Knowledge of german is required.
• Strong computer skills, including the ability to learn and operate technical systems.
• Technical aptitude and the ability to troubleshoot and understand security technologies.
• Ability to work in shifts if required (24/7 environment, depending on company setup).
• Must be at least 18 years old.