IT Service Operations Analyst (m/f/d)

Our client is a renowned, international top-tier company known for its stability and modern standards, offering a dynamic and multicultural work environment in the heart of Vienna.

Benefits

• A secure, long-term full-time position within a globally connected IT cluster covering Austria, the Baltics, and Scandinavia.
• An attractive and diverse workplace spanning two premium Vienna locations (3rd and 16th district), bridging classic office spaces with advanced laboratory environments.
• Active involvement in both local and global IT projects, offering excellent opportunities to expand your professional horizons.
• Ideal framework to deepen your expertise, with great corporate support for obtaining valuable industry certifications (e.g., ITIL or Microsoft).
• Direct cooperation with a specialized local Lab-IT team and clear, structured regional reporting lines for smooth daily operations.

Responsibilities

• Reliable processing, prioritization, and resolution of IT service requests and incidents utilizing the internal ticketing system (ServiceNow).
• Conducting daily walkthroughs of office and meeting room areas to check hardware functionality and resolve issues before users report them.
• Providing hands-on hardware/software troubleshooting, network connectivity support, and Mobile Device Management (MDM) for standard workplace infrastructure.
• Taking ownership of preparing, installing, replacing, and managing the asset inventory of laptops, desktops, tablets, and mobile phones for joiners and leavers.
• Delivering simple user training sessions (1:1, small groups, or via email) and creating clear, structured technical documentation.

Requirements

• A completed IT education or equivalent practical experience, ideally with 3+ years of professional experience in an international corporate environment.
• Deep hands-on knowledge of Windows OS and the Microsoft 365 ecosystem (including Teams, SharePoint Online, OneDrive) as well as modern meeting room equipment.
• Good understanding of ITIL frameworks and structured service desk processes (experience with ServiceNow or similar tools is a major plus).
• Professional fluency in both German and English (written and spoken).
• A proactive, highly customer-oriented mindset with strong prioritization skills and full commitment to a 100% on-site work model in Vienna.

For this position, a minimum salary of at least € 3,267.- gross per month applies (based on a full-time employment of 38.5 hours per week).