Customer Support Specialist - IRLAND

Location: onsite in Cork office, Ireland

Hours of operation: current shift: 8.00am to 4.30 pm, 5 days a week across the full week (Mon-Sun) but subject to change

Salary: €31,500 gross per annum + €1000 gross sign on bonus + performance bonus

We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland

If you love solving puzzles then you will love this job! Are you someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry!

One of our most exciting clients, a company who is a giant in the fintech industry, is currently looking for passionate  customer service specialists, who will be at the forefront of the business assisting their customers.

Join us as a German Customer Service Specialist!

A day in the life of a German Customer Service Specialist

As a Customer Service Specialist in the fintech industry everyday will be a different and exciting day. You will help customers by investigating, researching and identifying issues and facing different situations. You’ll have the opportunity to improve your communication and problem solving skills day by day through direct communication with different customers  via email/chat and sometimes phone calls in a friendly and respectful manner.

You will be part of a vibrant, friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS International. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team as well as other committees, to make the working environment joyful and fun.

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow.

As part of the customer support team, you might get involved in many different projects, such as helping improve  process efficiencies or improving the overall customer experience.

What we NEED you to have:

• Fluent level of English and German
• Friendly and communicative person with strong customer focus
• Self-driven and result-orientated
• Comfortable working with computers and able to work with multiple systems, learn and adapt to new ones

What we would LOVE you to have:

• Previous customer support experience
• An interest in all things tech!

What’s in it for you:

As part of this team, you will be a member of a quickly growing company with plenty of potential to grow your career. At TELUS International Ireland, we care about you both personally and professionally.

You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS International. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team and other committees, to make the working environment joyful and fun.

Are you still thinking about it?

Stable job,

Regular training,

Great rewards for referring your friends,

Multilingual exposure,

Multiple bonuses,

Community projects and way more!

We also care about your wellbeing!

From day 1 you get free access to benefits like On-Site Doctor, Occupational Health Advisor, affordable GP scheme or Vision Eye Test. Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)!

Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work scheme (tax relief). Are you more likely to get the bus? Taxsaver Leap Cards. In the office, you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas, gym, subsidised canteen and coffee stations.

Community projects - want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long.

What happens next?

Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days. You are not fully sure that your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

Relocation Package for candidates based outside of Ireland - The role is Ireland based in our office in Cork. Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture. We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland as well as a €1000 gross sign on bonus!

Additional Job Description

As a German Speaking Customer Support Specialist working in the Fintech industry you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible.

In this role you will have the opportunity to be a part of something bigger, a global team of amazing people and a strong brand that can change lives with our technology. You’ll be the face of some of the world’s top payment processing  brands!